Comments on: Designing Customer Experiences http://abhishekmittal.com/2009/12/11/designing-customer-experiences/ Mumbling on Management, Human Resources, Employee Engagement & The Ideal Enterprise Mon, 13 Feb 2012 09:00:15 +0000 hourly 1 http://wordpress.com/ By: gurprrietsiingh http://abhishekmittal.com/2009/12/11/designing-customer-experiences/comment-page-1/#comment-6135 Mon, 14 Dec 2009 14:20:52 +0000 http://abhishekmittal.com/?p=825#comment-6135 This is so true, during the times when I ran a learning center in some of my past roles. Even if we ran outstanding training, with great trainers, content and material, but slipped up on the other areas (which normally get classified as admin) it resulted in lower feedback ratings. Also, it does impact the participants ability to learn and be immersed in that moment.

Imagine a chair that is not good for the back or a lunch menu that leads to acidity?

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