Filed under Passing Thoughts

What Is Your Company’s Story?

Many a times, I have discussed the issue of “image” with HR people and leaders. Companies try hard to build a strong image in the minds of the existing and potential employees.

And, I often wonder, how and where is this image formed and transformed? Internal branding? External advertisements? There are several, several factors which affect the image. But, I believe that the internal conversations about the company is what guides this image – the dialogue employees have with one another – the vocabulary people use when discussing internal issues.

Focus on the stories people tell internally about your company. Think what needs to be done to “change” the stories to your company’s advantage.

Tagged , , , , , , , , ,

Become a Social Investor with “Rang De”

I mostly keep my writings focused on HR, Management, People and Technology, but from time to time I have the urge to write about larger issues – ways in which we can make a difference.

Some of you might have heard about Kiva – an organization founded by a passionate couple which allows people to lend money via the internet to fund microfinance institutions in developing countries, which in turn lend money to people in need of funds for small businesses. I simply loved the idea, but was a bit disappointed that they have not yet been able to develop this model strongly for India.

In comes Rang De, which makes a bold attempt to recreate the model in the Indian context. Here is a quick link from their website on what really is micro-credit. So, the concept is dead simple. Rang De puts up profiles of needy people on their site with details about the business they want to start. The business plans are simple – tea-kiosk, grocery store, weaving business, cattle rearing etc. Next, people like you & me review these profiles and provide the funds for these businesses. You can start with as low as Rs. 100 (USD 2). The micro-credit agencies collect all the funds and disburse them to the people, who then pay the money back to you in equal monthly installments (current repayment rate is 99% !!!). And yes, you earn a nominal 2% interest on your social investment.  So, this is no donation, it is an investment. This is our opportunity to become social investors and earn much more than interest on our investments – an opportunity to change lives.

And, it’s all doable at the click of a button, without paperwork. So, whatever the occasion, rise up to it in a meaningful way – whether its birthdays, anniversaries, pay days, celebration of victory, festivals or simply a day when you feel passionate about doing something good. Support someone and let’s share better.

Like This!

Tagged , , ,

Earth Hour 2010

Earth Hour is here. And let’s make it successful. Let’s make our voices & concerns on climate change be heard. Let’s turn out the lights on polluted air, over-dependence on fossil fuels and the costly impacts of global warming.

Participation is as simple as it can get. Just switch off the lights on 27th March, 8:30pm (local time wherever you are) for 60 minutes. And, do remember, this is symbolic and much more. Let’s actively start looking for how we can save energy and switch to a greener lifestyle. And, don’t forget to start talking about this issue with your family and friends. You can find a lot of resources & tools here.

Remember, every little drop counts!

Tagged , ,

List of the Top Blog Posts of 2009

And finally! Finally, the year is coming to an end. It has been a long, tough year for many of us. And, it’s the time for me to reflect back.

Overall, this has been a great year for this blog, as I got more and more readers and was featured on Alltop as one of the top bloggers on HR. I thought it will be a good idea to put together a list of the most interesting and popular posts for 2009.

  • Are performance appraisals any good? Find out.
  • Should your employee engagement program focus on workgroups or enterprise level factors? My 2 cents.
  • Still. Still, hard-nosed executives don’t buy into the concept of employee engagement. Here are some data to make your point.
  • “We are not ready for something like engagement” – is the statement you hear several executives making, especially when they are not so confident of internal HR processes. But, it does not matter. You need to focus on employee engagement.
  • If you are a people manager, please try to remain accessible by following these simple tips. It means a lot to your people.
  • Have you thought about crossing the concepts of employee engagement and employee well-being? Who knows, your engagement strategy may be unsustainable!

I hope you enjoy reading this blog and I will endeavour to create meaningful content going forward into 2010. You can subscribe to this blog by grabbing the feed or even by getting fresh posts delivered to your email instantly. It’s dead simple!

Finally, you could always connect with me across different social media websites (like Twitter, LinkedIn etc.) by going to this page.

Happy holidays! And have a great 2010!

Tagged , , , , , , , , , , , , , ,

Designing Customer Experiences

These days I have been working with a client to help design their executive education center for their leadership cadre. They want to provide trainees a world-class learning experience, not only in terms of quality of education, but also hospitality. They don’t even call them “trainees”, but call them “customers”. So, it’s like they want to create the Ritz Carlton of executive education.

I am yet to fully immerse myself in the project, but am working with a simple construct in my mind. Many times, when companies are looking at customer experience programs, they end up automating processes & setting policies which definitely ease internal operations, but may not directly translate into positive experiences for customers. That’s internal focus. My simple thought is that the process has to be reversed, with focusing first on what the customer experience should look like, how would positive interactions / touch-points look like and then think about what systems / processes are needed to get to the desired state.

So, a fancy CRM will not do the trick for you, if it has not been designed & implemented with the customer in mind.

Tagged , , , , ,
Follow

Get every new post delivered to your Inbox.

Join 25 other followers